Restaurant staffers, diners need to work together to make peace in the dining room
Written by Tricia Colianne | MCT News Service
History has known great rivalries: Hatfields and McCoys, Montagues and Capulets, Tom and Jerry. Fine adversaries, yes, but nothing compared with the epic restaurant vs. diner.
The dining room is a minefield of delicate situations.
One wrong step ...
A clueless patron says his gazpacho is cold and demands another bowl. Or a presumptuous server takes the check and asks: "Would you like change?"
... boom. Disaster.
The rub is diners just want to be pleased, and restaurants want nothing more than to please them. "We really are doing our best to make them happy, meet their expectations - exceed...